Director of Welcome
About Us: Crowley Insurance Agency is a trusted independent insurance provider dedicated to delivering exceptional service and support to families and small businesses in Syracuse and beyond. Our mission is to make insurance protection easy through honesty and common sense, fostering lasting relationships with our clients.
Position Overview: We’re looking for a Director of Welcome—a high-energy, detail-oriented team member who will serve as the first impression for callers and office visitors. You’ll be the calm, friendly presence who keeps the front lines of communication organized and running smoothly.
Key Responsibilities:
- Answer incoming phone calls and greet clients warmly
- Route calls to appropriate team members or departments
- Handle basic tasks like payments, account information, and general inquiries
- Welcome in office visitors and provide support to the team as needed
- Manage front desk administrative duties with organization and professionalism.
- Be the clam and confident guide who ensures clients feel cared for from the first "hello"
Qualifications:
- Previous experience in customer service, administrative, or receptionist roles preferred
- A warm, upbeat communicator who thrives in a customer-facing role.
- Strong multitasking and organizational skills.
- Confidence using phones and email
- Proficiency in Microsoft Office Suite and other relevant technology tools.
- Bonus if you love making someone's day with a simple act of kindness.
Why Join Us?
- Be part of a supportive and dynamic team dedicated to making a positive impact in the community.
- Opportunity for professional growth and development within a reputable and growing insurance agency.
- Work in an office with a family like atmosphere, with remote opportunities and flexibility potentially available.
Benefits
- Competitive hourly pay based on experience. $22-$25 an hour.
- Multiple bonus opportunities annually
- Participation in office’s benefits package- Insurance & 401k match
- Immediate PTO
- Mon-Fri, in person work schedule. Some remote capabilities available
- A tight-knit, positive, family atmosphere work culture.
- Opportunities for growth within the insurance industry
How to Apply: If you are a detail-oriented person looking to make a difference we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience to mike@crowleyinsurance.com. And include a brief paragraph of why you would be a great Director of Welcome at Crowley Insurance.
Our team members are essential to our continued success, and we look forward to welcoming the newest member of the team to continue our mission of delivering exceptional insurance experiences to our valued clients.